Service
Quality service and word-of-mouth recommendations are what have kept our business successful for more than 55 years. The principles of our service are quick availability, attention to detail, and personal connection.
At Morrison Weighing Systems we stand behind our products with prompt and dependable service. From custom design to on-site service and phone support, we have you covered. Whether you want us to come out the day you receive equipment for installation supervision or to come out fifteen years later to fix a problem, we’ll be there. No red tape or expensive maintenance contracts required.
Quality service and word of mouth recommendations are what have kept our business successful for more than 55 years. When you call our office during open hours (7am-3:30pm CT), you’ll be answered by a real person, not a machine. After hours and on weekends you can call the personal cell of the Morrison technicians assigned to your area of the country. Simply tell us your issue, when you want us to be there, and a PO number. A technician will then travel to your location promptly. Our direct customer to technician communication system keeps service fast and efficient.
Over the years our technology and designs have changed and improved, but the principles of our service have stayed the same: quick availability, attention to detail, and personal connection. The success of a piece of equipment isn’t determined on the day of sale, it’s in the years of operation that follow. To contact our service department call or click below:
MORRISON SYSTEMS SAVE YOU LABOR, TIME, AND WORRY.
CALL (309) 799-7311 FOR SERVICE OR SEND US A MESSAGE.
Installation
After purchasing equipment, installation supervision is available to help install equipment and train maintenance staff on best practices. Installation supervision helps ensure proper equipment connection, scale calibration, and staff training.
On-Site Service
Our technicians are readily available for on-site service of Morrison equipment. Our direct customer to technician communication system keeps service fast and efficient.
Once a technician arrives at your location, they provide professional and thorough service. We maintain detailed drawings, notes, and customer information for every piece of equipment in the field. This means the service is efficient and personalized to your location. Furthermore, you can expect to hear from the same people on the phone as in the field. Don’t worry about having technicians who show up not knowing what you’ve already explained on the phone. Our technician and engineering groups are closely tied and develop lasting relationships with customers in the field.
Morrison technicians are safety trained and Morrison is compliant on the relevant safety network platforms. We meet even the toughest corporate insurance requirements, keeping any necessary paperwork brief.
We understand that the success of equipment is defined in the years use after installation, and are ready to support you when you need it.
I’ve worked with Morrison Weighing Systems equipment for the past 23 years. They are like family to me. They are a friendly and devoted company and have always been there when I need help and training. Their equipment is top of the line and I would recommend it to anyone.
Free Technical Phone Support
Lifetime free technical phone and email support are complimentary with the purchase of Morrison equipment. That means you can call or email us anytime with questions, or issues, and get excellent service free of charge.
We maintain detailed drawings, notes, and customer information for every piece of equipment we sell. This allows us to quickly assess your situation and find solutions. You’ll receive service specific to your plant, not from a standard script.
Re-prints of manuals and training information specific to your location and equipment are always available. That way your new-hire maintenance employees can quickly get up to speed even if they weren’t around at the original installation.
Free technical phone support helps keep your equipment running smoothly. To contact us call our office at (309) 799-7311 from 7am-3:30pm CT Monday through Friday. After hours and on weekends you can call the personal cell of the Morrison technicians assigned to your area of the country.
The principles of our service are quick availability, attention to detail, and personal connection.
Spare Parts
We supply replacement and spare parts for all of our equipment. To order spare or replacement parts for your equipment email us at support@morrisonweighing.com or fill out the contact form.
